Spektrix Ticketing FAQ
We are excited to announce that we are upgrading our ticketing experience! Starting November 4th, we’ll be transitioning to Spektrix, a leading box office and theatre ticketing software used worldwide. This new system will replace our current Theatre Manager platform, bringing you a smoother, more user-friendly experience when booking tickets with us.
As part of this process, all gift certificate sales and online donations will be stopped from November 4 through November 6 so that we can move everything over to Spektrix. Our staff will be busy behind the scenes during this time to make the transition as seamless as possible for you, our valued patrons. Gift certificate sales and online donations will resume on Monday, November 6th.
Account & Passwords: Your existing accounts will be transferred! Just log in with your current email and set a new password or use Spektrix’s password-free login options.
Security: Your personal information remains safe and secure with Spektrix, which adheres to the latest information security standards.
Ease of Use: Enjoy a more intuitive and streamlined ticket-purchasing process, with features like downloading tickets at home and communicating accessibility needs directly.
Below are some FAQs to address any concerns or questions you may have. If you have any other questions, please feel free to email [email protected].
Q: What Is Spektrix?
Spektrix stands out as a top-notch box office and theatre ticketing software utilized globally. It will replace our current Theatre Manager system and will enhance the overall user experience for our patrons.
Q: What changes can I expect to see?
Spektrix’s system is more user-friendly and reliable compared to what patrons were used to with Theatre Manager (our current software). With your Spektrix account, you can enjoy features like downloading and printing tickets at home, directly communicating accessibility needs to our Box Office, specifying your contact preferences, and much more.
Q: What about my account and password?
All Theatre Manager accounts will be migrated to Spektrix. Upon initial login, you will be prompted to create a new password or take advantage of Spektrix’s password-free login choices. Your Spektrix account username will match your account’s primary email address used in Theatre Manager.
Q: Will my personal information be secure in this transition?
Spektrix acts as a data processor whereas the clients are the data controllers, meaning they will never alter, manipulate, or otherwise interact with your data. Spektrix is certified, using the most recent standards for establishing, implementing, maintaining, and continually improving an information security management system.
Q: Will the new ticketing site be easy to navigate?
Spektrix’s software is notably simpler than our current software. We believe that our patrons will appreciate the streamlined purchasing experience with us.
Q: What will happen to my gift certificates?
All gift certificates will still be valid! They will be moved to our new software. If you have any trouble using them, please contact our box office. We are always here to help!
Q: What if I have trouble with this new system?
As always, our staff are happy to help. We can be reached by phone at 920-868-3287 or via email at [email protected].
We’re excited about the improvements our new ticketing software will bring and are eager to help you make the most of your event experiences with us!