Q: What Is Spektrix?
Spektrix is a top-notch box office and theatre ticketing software utilized globally. It replaces our current Theatre Manager system and enhance our patrons’ overall user experience.
Q: What changes can I expect to see?
Spektrix’s system is more user-friendly and reliable than what patrons are used to with Theatre Manager (our former software). With your Spektrix account, you can enjoy features like downloading and printing tickets at home, specifying your contact preferences, and much more.
Q: What about my account and password?
All Theatre Manager accounts are being migrated into Spektrix. Upon initial login, you will be prompted to create a new password or take advantage of Spektrix’s password-free login choices. Your Spektrix account username will match your account’s primary email address used in Theatre Manager.
Q: Will my personal information be secure in this transition?
Spektrix acts as a data processor, where the clients are the data controllers, meaning Spektrix will never alter, manipulate, or otherwise interact with your data. Spektrix is certified, using the most recent standards for establishing, implementing, maintaining and continually improving an information security management system.
Q: Will the new ticketing site be easy to navigate?
Spektrix’s software is notably more straightforward than our current software. We believe that our patrons will appreciate the streamlined purchasing experience with us.
Q: What will happen to my gift certificates?
All Gift Certificates will still be valid! They will move to our new software. If you have any trouble using them, please contact our Box Office. We are always here to help!
Q: What if I have trouble with this new system?
As always, our staff are happy to help. We can be reached by phone at 920-868-3287 or via email at [email protected].
We’re excited about our new ticketing software and are eager to help you make the most of your event experiences with us!